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Tim Smith is the Media Manager at DialMyCalls, where he has leveraged his expertise in telecommunications, SaaS, SEO optimization, technical writing, and mass communication systems since 2011. Tim is a seasoned professional with over 12 years at DialMyCalls and 15+ years of online writing experience.
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Posted by Tim Smith in General Post on September 14, 2022
Updated on September 4, 2024
Please read if you send texts to contacts in the United States or Canada, as this impacts you.
Toll-free U.S. numbers are designated for business text messaging by all major mobile carriers in the United States, and most mobile carriers in Canada – this makes toll-free numbers a great alternative to long code or short code numbers in the United States and Canada.
An industry-wide change to text messages that can be sent over an unverified toll-free number was launched on October 1, 2022. This change requires texting customers to verify all toll-free numbers and align sender visibility with the short code and 10DLC messaging channels.
If you’ve already verified your toll-free texting number(s), no further action is needed to send out text messages through DialMyCalls.
Due to these new industry-wide restrictions, anyone who sends text messages from a toll-free number must complete a short verification form or their text messages can be blocked. It only takes a couple minutes and is free to do.
We’ve made it easy for our customers to access and send the form right from their accounts! It is important to verify your toll-free texting number as soon as possible to avoid any disruptions in service.
Also beginning October 1, 2022, verification is required for all toll-free numbers when sending text messages to Canada, regardless of the volume of messages being sent. Any unverified text messages destined to Canadian telephone numbers will be blocked.
Below you will find frequently asked questions in regards to the new mandated toll-free texting number verification that will go into effect on October 1, 2022:
Anyone who wants to continue to send text messages from a toll-free number to Canada or the United States.
No. Only people sending text messages from a toll-free number need to verify.
No. This toll-free number verification is free of charge.
These changes will apply to the entire account. Each toll-free number will have to be verified individually.
On October 1st, 2022, SMS messages sent via toll-free numbers will be restricted. You must verify your toll-free number in order to avoid having your text messages blocked.
Once your toll-free numbers are submitted to DialMyCalls, the verification process can take up to 5-6 weeks to complete. During this time, your Phone Numbers are moved to the “Pending Verification” state while our carrier partners review your submission. While you wait, you can use our voice broadcasting service.
Yes. We are setting up messages on customer dashboards and sending out emails to potentially affected toll-free texting users.
Once you submit the verification form to us, we will submit the verification to our carrier partners. While you are in a pending state via our carrier partners, you can use a local vanity number to send texts. Please note, that higher volume local calls may be required to go through a registration process (see below). Alternatively, you can access our voice broadcasting service to send out calls.
You can use a local number (10DLC) to send out text messages but this also requires a registration process. In addition to having to register your 10DLC number, local numbers are limited to 1 SMS per second.
For more information regarding toll-free texting number verification, please contact us today!
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