WCA Waste Corporation
Denise, Office Manager, WCA Waste America, discusses how she utilizes DialMyCalls as her customer notification system.
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In the past, Denise would contact all her clients via desk phone or mail campaigns. As the office manager of WCA Waste America, she would send 6-1200 calls on a regular monthly basis. If their were routing changes due to an acquisition, their would be 3000-7000 calls during that month. This would take Denise 72 hours or longer of her busy schedule, per month to get her message out.
Denise had to find a better solution, she did a Google search and found DialMyCalls. Denise also uses DialMyCalls to notify customers if they cannot run the routes for reasons such as a snowstorm, or if the electricity is out. She likes to see the result of each call through her DialMyCalls account. Using DialMyCalls has drastically improved her time management and she describes has been a “life saver.”
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About WCA Waste Corporation
Waste Corporate of America (WCA) proudly serves customers, at home, at work, and in an array of commercial industries, by efficiently collecting, transferring, processing, and disposing of waste. For nearly two decades, WCA has been known for outstanding customer service, and owns one of the best safety records in the industry. As a vertically integrated company, WCA leverages technology to deliver exceptional environmental services for each and every client.
WCA is a diverse business, operating in the context of unique cultures and climates. WCA prides itself on a decentralized structure and the experienced ability to understand local needs and provide personalized services. WCA is comprised of an experienced, knowledgeable, and caring team of more than 1,700 customer service driven employees and a fleet of over 850 vehicles. WCA was founded on community-centric principles, which are paramount in delivering eco-friendly and comprehensive sustainable solutions through well-trained experts at every level. Personalized and localized operations focus on safety-first methods, with a devotedness to customer needs and environmental stewardship. Communities trust WCA because of responsive environmental services leadership.
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