The DialMyCalls.com Privacy Policy
Last Updated: September 27, 2024
Our users’ privacy is of the utmost importance to us. Please read over our privacy policy below. Your continued use of this website and our service (collectively, the “Services”) indicates you have read and understand this policy, and acknowledge our personal information practices.
DialMyCalls.com and our parent company On Time Telecom, Inc. (“DialMyCalls,” “we,” “our,” “us,”) are committed to protecting the privacy of all users. Our goal is to provide a safe, secure user experience. We will use our best efforts to ensure that the personal information you submit to us remains private and is used only for the purposes as set forth herein. This policy applies to all personal information collected or submitted on any DialMyCalls.com website where this policy is posted.
Personal information is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. Personal information that is publicly available, a matter of public concern (such as newsworthy information), aggregated (e.g., compiled to create statistics that cannot identify a particular individual) or de-identified (stripped of all unique identifiers such that it cannot be linked to a particular individual) is not considered “personal information” for purposes of this privacy policy.
Personal Information Stored Within Your DialMyCalls Account
Our customer’s privacy and data protection is of our utmost importance. We do not sell, release, disclose, or distribute any of the personal information stored within your DialMyCalls account unless required by law. This includes names, phone numbers, email addresses, recordings, your contact list, and any other additional personal information. All personal information is solely property of your organization and is not used by DialMyCalls except to provide the services. DialMyCalls uses military grade 256 Bit SSL encryption as well as routine PCI compliance scans to ensure your personal information is stored in a secure environment.
Information We Collect and How We Collect It
Anonymous Information: In general, we gather information about all of our users’ use of the Services collectively, such as what areas users visit most frequently and what services users access the most. We only use such data anonymously and in the aggregate. This information helps us determine what is most beneficial for our users and how we can continually create a better overall experience for you. We may use this information with our software providers, but only in the aggregate, so we may understand how visitors use our Services, allowing them to create a better overall experience for you.
Personal Information: When you visit the Services, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on the Services.
If you open an account, we collect your name, address, phone number, e-mail address, and other similar information. If you sign up for recurring service, we also store certain portions of your billing information in order to bill you properly and insure no interruptions of your service. You may update and correct the personal information you have on file with us at any time by logging in to your account and going into the Account Information area to make changes.
Information Sharing and Use
We intend to protect the quality and integrity of your personal information. We do not disclose information about your individual visits to our Services or personal information that you provide, such as your name, address, e-mail address, telephone number, etc., to any outside parties, except when we believe it is required by law or to protect DialMyCalls.com, our users, or other visitors to our Services.
When using DialMyCalls, you provide us with your information and other individuals’ personal information, including telephone numbers and opt-in information, for call, text and email lists. We do not sell, distribute, release, or disclose this personal information with anyone except where required by law and to provide the Services. We will not contact anyone on your contact list for any purpose outside your use of DialMyCalls service to send them calls, texts and/or emails.
We will use your personal information to contact you about additional offers and services that may be of interest to you.
To correct inaccuracies in your personal information, please login to your account and go to the Account Information area. From there you will be able to update your personal information including your e-mail address, password, name, marketing preferences, and any billing information you may have stored with us. You should check your profile occasionally to ensure all data is up-to-date.
The DialMyCalls.com website has an area where users can submit feedback. Any feedback that is submitted through this area becomes the property of DialMyCalls.com. We may use this feedback, such as success stories, for marketing purposes, or to contact you for further feedback on the Services.
Cookies and Tracking Technologies
We, and our third-party service providers may use cookies, web beacons, and other tracking technologies to collect personal information about visitors and how they use our Services. We use this information to improve our Services, to target advertisements to users, and for other business purposes.
“Cookies” and local storage are pieces of information (data files) transferred to a browser when the user visits a website. These technologies are able to store a unique identifier for a device to allow an online service provider to recognize the device whenever the device is used to visit the web. You can find more information about cookies and how they work at www.allaboutcookies.org.
Small graphic images or other web programming code called web beacons (also known as “pixel tags,” “1×1 GIFs,” or “clear GIFs”) may be included in our websites and email messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a web page or email can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, to count visitors to the Services, to monitor how users navigate the Services, to count how many emails that were sent were actually opened or to count how many particular links were actually viewed.
We may work with third-party analytics service providers and other vendors to provide us with such information and services. These service providers may set and access their own tracking technologies on your device and may otherwise collect or have access to personal information about you. Some of these parties may collect personal information over time when you visit the Services or other online websites and services. We may share personal information or deidentified data about visitors with third-party advertising companies, analytics providers, and other vendors for analytics and advertising purposes.
- Google Analytics. To help facilitate the delivery of relevant content, we utilize Google Analytics to identify how users engage with our Services and to provide us with information regarding our users. For more information about Google Analytics, how it collects and processes information, and for instructions on opting out of Google Analytics using a specific plug-in, please visit https://tools.google.com/dlpage/gaoptout. Note that Google’s opt-out mechanism is specific to Google activities.
How We Respond to “Do Not Track” Signals and the Global Privacy Control
Please note that your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services that you visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, DialMyCalls does not alter its practices when it receives a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com. Likewise, we currently do not recognize the Global Privacy Control opt-out preference signal (available here), as a request to opt-out of the sale or sharing of your personal information.
Links to Third-Party Websites
The Services may contain links to other websites. DialMyCalls is not responsible for the privacy practices or the content of these other websites. It is possible that on some occasions, these third-party websites may collect personal information from you. We recommend that you examine the privacy policies of such third-party websites prior to submitting any personal information to them, as they may differ from our privacy policy and practices.
Public Posting Areas
Please note that any information you post to any public posting area on the Services is available to anyone with Internet access worldwide. If you don’t want people to know your email address, for example, don’t include it in any message you post publicly. PLEASE BE EXTREMELY CAREFUL WHEN DISCLOSING ANY INFORMATION IN PUBLIC POSTING AREAS. WE ARE NOT RESPONSIBLE FOR THE USE OR DISCLOSURE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN PUBLIC POSTING AREAS.
Data Security
DialMyCalls uses reasonable technical, physical, and organizational security measures to safeguard the personal information you provide to us from unauthorized access or improper use. However, since there is no such thing as “perfect Internet security,” DialMyCalls cannot provide any guarantees of 100% security compliance. We cannot ensure or warrant the security of any personal information you transmit to us, and you understand that any personal information that you transfer to us is done at your own risk. We cannot guarantee that your personal information will never be accessed, used, or released in a manner that is inconsistent with this privacy policy, and we expressly disclaim any liability for any loss, misuse, alteration, or unauthorized disclosure of your personal information.
If we learn of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Services or providing any personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. We may post a notice on the website if a security breach occurs. We also may send an email to you at the email address you have provided to us in these circumstances. If you have any questions about the security of your personal information, you can contact us via the contact information provided below.
Retention
DialMyCalls retains personal information for as long as necessary to provide the Services to you or as required by applicable law.
International Data Transfers
DialMyCalls is a U.S. company, and the Services are hosted in the United States. In order to communicate with you about content, the personal information that we collect from you may be transferred to, stored, used, and processed by DialMyCalls in the United States or one of our service providers based in the United States or outside of the United States. Such entities may be engaged in, among other things: (i) preparing and sending communications; and (ii) the provision of support services.
If you are visiting from the European Union or other regions with laws governing personal information collection and use that may differ from United States law, please note that you are transferring your personal information to the United States. The laws of some countries may not provide the same levels of protection of personal information as your home country, particularly if you are resident in the European Union. By using the Services, you agree to the collection, transfer, storage, use and processing of personal information about you for the purposes described in this Privacy Policy. When you provide personal information to us or our service providers or vendors, you consent to the processing of your personal information in the United States as the Services are operated in the United States. We will take reasonable steps to ensure that personal information about you is treated securely in accordance with this privacy policy, and that all personal information you provide to us is stored on our secure servers or those of our service providers.
YOU ACKNOWLEDGE THAT THE LAWS OF THE UNITED STATES TREAT YOUR INFORMATION IN A MANNER THAT MAY BE SUBSTANTIALLY DIFFERENT FROM, AND LESS PROTECTIVE THAN, THE TREATMENT REQUIRED UNDER THE LAWS OF OTHER COUNTRIES AND JURISDICTIONS. IF YOU DO NOT WANT YOUR PERSONAL INFORMATION TRANSFERRED TO THE UNITED STATES, YOU SHOULD NOT SHARE YOUR PERSONAL INFORMATION WITH US, OR MAKE USE OF THE WEBSITES OR SERVICES.
Abuse of Service and Privacy Limits
DialMyCalls is a group calling service. Anyone using our service must abide by local, state, and federal laws governing the use of telephone-based marketing at all times. Anyone failing to comply with ANY of these laws and regulations at ANY time waives their protection under this policy. We do not take abuse of our system lightly and will cooperate fully with state and federal law enforcement and will provide them any information that’s requested. This information includes, but is not limited to, phone numbers, e-mail addresses, IP logs, and any other personal information that the authorities may request.
E-Mail Unsubscribe
To unsubscribe from any of our mailings or notifications you can do so by logging into your account and going to the settings page. You may also email support@dialmycalls.com. Lastly, you can physically snail mail a request to us at:
DialMyCalls.com
5500 Military Trail Suite 22-105
Jupiter, FL 33458
Children
Our Services are not structured to attract children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we create offers and products that make it appropriate to collect personal information from children under the age of 13, we will notify you of the change in this privacy policy. We will also ask a parent or guardian to confirm his/her consent in advance of any collection, use, or disclosure of that personal information.
Disclaimer Regarding Video Content
The Services may contain video content, audiovisual content, or content of a like nature (collectively, “Video Content”). Video Content is provided for the purpose of enhancing the customer experience within the Services and is, therefore, provided in connection with our providing our Services. DialMyCalls is not in the business of renting, selling, or delivering Video Content in a commercial manner. By using the Services, you agree that DialMyCalls is not a “video tape service provider” as defined in the Video Privacy Protection Act (“VPPA”), 18 U.S.C.A. § 2710.
Disclaimer Regarding Chat Feature and Session Replay Technology
We may use session replay technology offered by third parties to monitor how you interact with our Services. The personal information collected by this technology may include which links you click on, pages and content you view, information that you type into our online forms, recordings of mouse clicks and movements, and information about your device or browser. Our Services may also have a third-party chat feature for support purposes. This feature may collect the content of your communications and other personal information you provide while interacting with the chat feature. Please discontinue use of the Services if you do not consent to the collection of such information by us and third parties
Your Privacy Rights
DialMyCalls honors requests from users who wish to access, correct, and delete the personal information we collect and process about them subject to exceptions provided by applicable law. We will make reasonable efforts to accommodate your requests. To exercise these rights, including the right to request we remove your personal information from our systems, users may contact DialMyCalls by phone, email, or hard mail using the information provided at the end of this privacy policy.
California’s Shine the Light Law. California residents have the right to ask companies what personal information they disclose to third parties for those third parties’ direct marketing purposes. We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you.
Nevada Disclosure: Residents of Nevada have the right to opt-out of the sale of certain pieces of their information sold to third parties. Currently, we do not engage in such sales. If you are a Nevada resident and would like more information about our data practices, please contact us using the information provided at the end of this privacy policy.
Notification of Changes
We may need to update this privacy policy from time to time, and we reserve the right to do so as we deem necessary. If we change this privacy policy, we will notify you of such changes by revising the “Effective Date” provided herein, and/or by any other legal means, and your use of the Services after any such changes shall constitute your consent to such changes. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Information
If you have any questions about this privacy policy or our privacy practices, please contact us at:
[EMAIL]: support@ontimetelecom.com
[PHONE]: 800-928-2086
[PHYSICAL ADDRESS]:
DialMyCalls.com
5500 Military Trail Suite 22-105
Jupiter,FL 33458