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30+ Top Message Templates for Communicating Delivery Details
Everyone is eager to know when their orders will arrive. Businesses that deliver clear, timely updates often see happier customers, fewer inquiries, and better retention. More than 70% of customers who are satisfied with their deliveries are likely to increase their purchases by 12%.
Using structured SMS templates is a simple and effective way to streamline delivery communication. SMS boasts an impressive open rate of 98%, significantly higher than email, ensuring your message reaches customers promptly.
In this guide, we’ll review the essentials of every compelling delivery message and share over 30 text templates to keep your customers informed and delighted every step of the way.
Why SMS Is Perfect for Delivery Updates
- Instant Visibility
- Unmatched Engagement
- Better Customer Satisfaction
Here’s why text messaging is so effective for keeping customers in the loop about their deliveries:
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1. Instant Visibility
Text messages get noticed—fast. More than 90% of SMS messages are read within three minutes of being sent, making it the perfect channel for urgent notifications. Whether you’re letting customers know their order is out for delivery or updating them about a delay, SMS ensures your message is seen almost immediately.
2. Unmatched Engagement
SMS outshines email with significantly higher open and response rates. While emails often sit unread in inboxes, texts are almost guaranteed to be seen and acted on. This makes SMS the best way to provide customers with quick updates and keep them informed throughout the delivery process.
3. Better Customer Satisfaction
Clear and timely delivery updates keep customers informed and help reduce stress. Knowing when their package will arrive or getting real-time updates about delays minimizes uncertainty. Plus, by proactively addressing questions about order status, you’ll see fewer inquiries, allowing your customer support team to focus on more complex issues.
SMS builds trust and creates a smoother, more satisfying delivery experience for your customers.
What to Include in Your Delivery SMS Templates
- Order Number or Reference
- Expected Delivery Date and Time
- Tracking Link
- Contact Information
- Personalization
Crafting effective delivery messages is about providing information clearly and concisely. Including all the important details in your SMS templates provides customers with the reassurance they need.
1. Order Number or Reference
Make it easy for customers to know which order you’re referring to. Including the order number or a reference code eliminates confusion, especially if they’ve placed multiple orders. A quick “Your order #[order number] is on its way!” makes tracking simple and helps customers stay organized.
2. Expected Delivery Date and Time
Whether it’s a specific date or a delivery window, providing an estimated arrival time helps customers plan ahead and reduces uncertainty. For example, “Your package will be delivered on [delivery date] between [time frame]” gives them peace of mind and lowers the number of follow-up inquiries.
3. Tracking Link
Real-time tracking has become an expectation. Adding a tracking link to your SMS allows customers to monitor their package’s journey, empowering them with up-to-date information. A simple “Track your delivery here: [link]” puts the control in their hands and enhances their experience.
4. Contact Information
Sometimes, customers have additional questions or need assistance. Adding a phone number, email address, or a prompt like “Reply to this message for help” provides a direct line of communication, showing your commitment to customer support.
For example: “Questions? Call us at [number] or reply to this message for assistance.”
5. Personalization
Addressing customers by name and tailoring the message to their purchase adds a personal touch that fosters trust and connection. Instead of a generic “Your order has shipped,” try, “Hi [Name], your [product name] is on its way!” Personalization makes your customers feel valued and engaged.
When you intentionally add these details in your SMS templates, you’re not just sending a message—you’re providing clarity, building trust, and creating a seamless delivery experience that keeps customers coming back.
30 SMS Templates for Delivery Communication
- Order Confirmation & Expected Delivery Date
- Out for Delivery Notification
- Delivery Delay Notification
- Delivery Confirmation & Feedback Request
- Address Update Request
- Return/Exchange Instructions Post-Delivery
Below are practical delivery message examples for various delivery scenarios:
1. Order Confirmation & Expected Delivery Date
Reassure customers by confirming their order and providing an estimated delivery date.
Order Confirmation #1
Order Confirmation #2
Order Confirmation #3
Order Confirmation #4
Order Confirmation #5
2. Out for Delivery Notification
Notify customers when their order is en route and provide an estimated arrival time. Here are a few samples on how to inform customers about their delivery status:
Out for Delivery #1
Out for Delivery #2
Out for Delivery #3
Out for Delivery #4
Out for Delivery #5
3. Delivery Delay Notification
Apologize for delays and provide updated delivery details to manage expectations.
Delivery Delay #1
Delivery Delay #2
Delivery Delay #3
Delivery Delay #4
Delivery Delay #5
4. Delivery Confirmation & Feedback Request
Confirm successful delivery and request feedback to improve customer experience.
Delivery Confirmation #1
Delivery Confirmation #2
Delivery Confirmation #3
Delivery Confirmation #4
Delivery Confirmation #5
5. Address Update Request
When a delivery cannot be completed due to an incorrect address, prompt customers to provide updated information using these delivery text message samples:
Address Update #1
Address Update #2
Address Update #3
Address Update #4
Address Update #5
6. Return/Exchange Instructions Post-Delivery
Provide clear instructions for customers who wish to return or exchange their orders.
Return/Exchange #1
Return/Exchange #2
Return/Exchange #3
Return/Exchange #4
Return/Exchange #5
Conclusion
Clear communication about delivery details is essential for maintaining customer trust and satisfaction. Structured SMS templates enable businesses like yours to provide clear, timely updates that reduce customer concerns and show customers you value their time.
Are you looking to improve your delivery communication? Try DialMyCalls SMS solutions to keep your customers updated and create a smooth, hassle-free delivery process.
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